An unexpected UX study incident that might warm the cockles of anmol's mian's heart.
When parents arrived for this year's US visit, I had told matashri to either use the Nexus7 or Surface RT lying around in my home, whenever she wanted to browse the web/watch those saas bahu crap online (at least the ones not on my TV) etc. - basically whatever it took to prevent her asking pitashree to mess with my laptops. Prior to this visit, matashri had used the Nexus7 after I had shown her how to navigate around it, so she naturally gravitated towards that. I had given it to her mainly becoz she never used a PC and her exposure to using a computer has been pretty low (she needs pitashree to run Skype for her when she is in India) so tablet seemed like a good device to use for her. This despite the fact her father designed and built India's 1st computer in '51.

Since she seemed content with the Nexus7, I didn't show her how to use the Surface thinking it might be an overkill for her. Anyhow, at some point after they arrived a few moons ago, apparently she decided to use the Surface becoz I got a call from her in apphice asking me for the passwd. It surprised me a bit since I asked her how did she get to the login screen (her answer: I opened the flap and it came on; flap == touch cover). OK so far so good. Also told her that you need to swipe down to close an application (she has typical SDRE fear of running out of battery in any device she uses - pitashree to blame for that). Today morning, I find her doing research in finding a good wet/dry grinder for me to buy. Apparently during the week she figured out by herself how to use the Google App, the Amazon app, YouTube app, switch between them, connect to my WiFi when it got disconnected once and going on Skype to chat with some of her US relatives, all without me or pitashree telling her anything. Upon asking her and analyzing the feedback I learnt the following:
1) Basically the metro layout with large tiles which hook up directly into apps is pretty helpful - the same reason why iOS grid of app icons became so popular plus its easier to read for her (she wears reading glasses, no myopia). They are essentially a 1-click access into what you want to do. You want to search click on Google tile (ok or Bing tile), you want to buy stuff from Amazon click on Amazon tile, wanna watch YouTube click on YouTube tile. So instead of trying to figure out how do I do this, she just looks for the tile which looks like what she wants to do and she is in - no need to go thru menus or intimidating list of apps. She found the Nexus7 UI layout intimidating and confusing with all the widgets/menus/UI buttons all visible on-screen at the same time.
2) The swipes mostly help such as closing an app or bringing up the side menu/charms bar/url bar is helpful.
3) The full screen aspect with 1 app on the screen at a time helps a lot. She claimed that seeing multiple overlapping windows open on screen was one of the most intimidating things for her when she sees a PC since she has no clue how to get anywhere. She didn't discover the side-by-side app feature and on being shown that, didn't seem impressed.
4) She started favouring the Surface over the Nexus7 primarily for the larger/brighter screen and the ability to type comfortably using the touch cover (complained that typing on the screen on both Nexus7/Surface was horrible with too many mistakes). She likes the Nexus7 for watching TV serials online/movies due to its light weight but finds navigating the UI too intimidating - she knows how to launch YouTube, that's it - never dared venture outside that. But now I found she sometimes switches to the Surface to watch the stuff - reason given was the display is bigger/brighter, so easier to see and it can be propped up on lap with the kickstand+cover folded back and doesn't need to be held in the hand.
5) Feels the Surface needs to be much lighter - perhaps half the weight.
6) Didn't need to be told that if you just close the flap, the Surface goes off (or to sleep rather) and still doesn't know how to actually power off the Surface (i.e. long press of the power button).
Just now I heard pitashree get a scolding from matashri when he insisted that she needs to launch Internet Explorer and then go to Amazon.com to look up the wet/dry mixer/grinder and she told him that he doesn't know anything becoz all she did was tap on the Amazon tile and she was in Amazon. Pitashree is thinking like IIT injineer and trying to figure out "how do I do X so that I get Y", while matashri is thinking like a user who expects the device to do her biding without having to baby it. That is why CE devices need to have user-centric design rather than engineering centric design - most of the world is like matashri.
