The Travails of the Indian Income Tax System, but I do not wish to

My evil 6th coujin has been filing Indian Income Tax for many years, mostly from Ennarreyestan but sometimes from inside desh. The system has evolved from
a) asking a local (desh) expert accountant to file (when there was very little to file), to
b) realizing that there was no correlation between the data provided to those entities and the data filed by the same
c) taxpayer filing onself by paper
d) going online to download Pharm Saral IT-2 and converting to XML and filing that online
...
to this year, which is all special in several ways.
Now I will list the interesting lessons. May take a few posts. What I need is some advice on why the system is getting increasingly messy and how to get the guvrmand to do what needs to be done.
First this year's special situation:
1. The TDS TRACES website was not accessible from outside India. There was no announcement of this, just that the site started coming up "site not accessible" as if it was just gone for chai-biskoot. The Rumor Mill on the web is what told me that the site was not accessible only from OUTSIDE India.
2. Eventually the TDS TRACES site became accessible, but user ID and pw used on the govt's own site, was not working here. Had to register again. This was a VERY interesting process, because the meanings and interpretations of "surname", "middle name" and "first name" are completely different between (a) the PAN system, (b) the outside world and (c) the TRACES database.
3. Eventually we dealt with that too, and got on the system.
4. It turned out that TDS data entered, had been done by einsteins of a higher level of IQ than even pakistanis. The same data had been entered multiple times. The numbers in a column for a given institution did not add up to the total given at the top (not surprising), nor to any combination of right or wrong numbers given.
5. The NATIONALIZED banks do not respond to repeated requests to send the Form 16A letting ppl know how much interest has been paid and TDS has been deducted, though the Govt. seems to believe the banks are supposed to do so.
6. I have no idea how the correct information can be put on the TRACES site.
7. The TRACES site now does not take log in ID information properly: keeps saying password is wrong, but when I went to try change it, it said I couldn't use the same password as the last one (then why didn't it take the last one?)
Who are the entities "responsible" for this (I mean the name, address, phone numbers etc) please?
It appears that these worthies are dead set against people who try to honestly file Indian income taxes.
I wonder if a specific letter to the Prime Minister might be appropriate, naming the department heads of the departments who need to be de-headed and re-headed.