Folks! Having used the Mumbai suburban network for over 20 years in the 80's and early 2000's....I must say its the worst managed public service in the entire world in terms of passenger comfort or safety. The only thing in it's favor is that compared to other modes of transport available it is the most reliable in terms of time taken to travel from point A to point B.
I have personally witnessed atleast one fatality every week (on an average) either due to illegal track crossings, electrocution or falling off a overcrowded train. One can blame the railway authorities or the govt. but honestly, the mumbaikars should share the blame as much for the apathetic attitude on the way they conduct their day to day lives. You need to witness the mad rush to board a train to grab seat even before the train has completely halted. Screw! the passengers who need to alight at their destinations before boarding, as is the norm elsewhere! Besides that, there is ample goondagiri abound, if someone has managed to get a seat from a starting point of the train and doesn't vacate it atleast 5-6 stops before he has to get off. In many cases you won't be allowed to get off and forced to carry on until the terminating destination of the train.
Thankfully, ladies have their own compartments and during peak hours whole trains dedicated to them (aptly named as "Maal Gaadis"

in Mumbaiya speak). Otherwise you can imagine the plight of women in those crowded compartments.
There have been some improvements in the late 90's by way of adding 12 coach rakes and better signalling which made it possible to increase the frequency to 180 secs between trains during peak hours. But, even then it just wasn't enough to cope up with the passenger loads. You can be rest assured that if for some reason the suburban service gets disrupted (quite often due to heavy rains in the monsoon) the whole city comes to a standstill. Starting in the 90's there was a conscious effort to spread the commercial areas all around the city instead of being concentrated in south bombay and that has also helped just a wee bit. Although the population has increased so much since that now instead of trains being crowded only during peak times, they are pretty much packed for the entire duration of service i.e. 5:00am - 1:00am daily
The density of people traveling during peak hours (also termed as "Super Crush Load") is 14-16 passengers per sq.mt
Just close your eyes and imagine what it would feel like

to be among this!
From the wiki:
http://en.wikipedia.org/wiki/Mumbai_Suburban_Railway
Overcrowding
Due to its extensive reach across the Mumbai Metropolitan Region, and its intensive use by the local urban population, the Mumbai Suburban Railway suffers from some of the most severe overcrowding in the world.[4] Over 4,500 passengers are packed into a 9-car rake during peak hours, as against the rated carrying capacity of 1,700.[4] This has resulted in what is known as Super-Dense Crush Load of 14 to 16 standing passengers per square meter of floor space. Trains on the suburban line are on average more than 4 minutes apart, contributing to the problem of overcrowding. The impending introduction of new higher speed rakes may help address the issue.
The new trains look just as ugly and retarded as the old one's.....much like the new trams in Kolkata
Rakes
The interior of new rakes
A bulk of the current fleet of both the Western and Central railways features old rakes which are capable of a maximum speed of 85 km/h in regular service. Most of these rakes are built by Jessop (Kolkata) and ICF (Perambur). The recently introduced AC/DC rakes (more modern motors in the existing carriage designs) are capable of 100 km/h under low traffic conditions. The actual average speed of the rakes on the slow lines is about 35 km/h, while rakes on fast lines average about 45–50 km/h on a typical run.
On November 12, 2007, 1st rake of 129 new 12-coach rakes with upgraded facilities was inducted into the fleet of the Western Railways under the MUTP project. The coaches are built of stainless steel, and have non-cushioned seats, emergency fluorescent lights, bigger windows with polycarbonate lookout glass, better suspension systems and a novel roof mounted forced ventilation system, station indicators in all coaches, GPS based Public information system in all coaches. These rakes have been procured under the project at a total cost of Rs 1,900 crore (Rs 19 billion) (USD 431.0 million).
Brand new rakes will replace the ageing fleet of suburban trains
As on Sep 2010, 102 out of 129 new trains have been delivered to Mumbai Suburban Railway.[2] Total cost of this project is Indian Rupee symbol.svg5,300 crore (US$1.18 billion) [3]
Here you will find some of the new features in the new rakes (same old wine new bottle)
http://www.mrvc.indianrailways.gov.in/v ... 0&id=0,298
And about the Mumbai Metro project, the least said the better. While Delhi wallas are cruising along in A/C comfort in plush German/Canadian rakes, us Mumbaikars will have to wait atleast until end 2013 before we see the first metro in the VAG (Versova-Andheri-Ghatkpar) corridor and that too in rolling stock provided by the one and only, face saving, tarrel than mountain friends thanks to Ambani guru. That is another disaster waiting to happen.
Anyway sorry for the long rant.....as Vina sir says...what goes my father's?
Peace!